Terms and Conditions

 
 

TERMS AND CONDITIONS

Our terms

  1. These terms

1.1 These are the terms and conditions on which we supply product(s) and/or service(s) to you.

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide product(s) and/or service(s) to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  1. Information about us and how to contact us

2.1 We are ENVIROLUTION ENERGY LTD a company registered in England and Wales. Our address is: 17 Twizel Close, Stonebridge, Milton Keynes, MK13 0DX. Our registered VAT number is 118196507. Our company registered number is: 7683690. Our company registered address is: 15 Towcester Road, Old Stratford, Milton Keynes, MK19 6AN

2.2 You can contact us by telephoning our Showroom at 01908 226601 or by writing to us at: info@enviro-lution.co.uk; 17 Twizel Close, Stonebridge, Milton Keynes, MK13 0DX

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 When we use the words "writing" or "written" in these terms, this includes emails.

  1. Our contract with you

3.1 Our acceptance of your order will take place when we tell you that we are able to provide you with the product(s) and/or service(s), at which point a contract will come into existence between you and us.

3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product(s) and/or service(s). This might be because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product(s) and/or service(s).

  1. Your rights to make changes

If you wish to make a change to the product(s) and/or service(s) please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s) and/or service(s), their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  1. Our rights to make changes

5.1 We may change the product(s) and/or service(s) to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements.

5.2 In addition, we may make changes to these terms or the product(s) and/or service(s), but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.

  1. Supplying the Product(s)/Providing the service(s)

6.1 We will supply the product(s) and/or service(s) to you from the date set out during the order process. The estimated completion date for the product(s) and/or service(s) is as told to you during the order process. or we end the contract by written notice to you as described in clause 8.

6.2 If our product(s) and/or service(s) are affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

6.3 If you have asked us to provide the product(s) and/or service(s) to you at your property and you do not allow us access to your property as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 7.3 will apply.

6.4 We may need certain information from you so that we can provide the product(s) and/or service(s) to you. We will contact you to ask for this information. If you do not provide us with this information, within a reasonable time of us asking for it, or you provide us with incomplete or incorrect information, we may either end the contract (see clause 8.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the product(s) and/or service(s) late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.5 We may have to suspend product(s) and/or service(s) to:

(a) deal with technical problems or make minor technical changes; (b) update the services to reflect changes in relevant laws and regulatory requirements; (c) make changes to the services as requested by you or notified by us to you (see clause 5).

6.5 We will contact you in advance to tell you we will be suspending the product(s) and/or service(s), unless the problem is urgent or an emergency. If we have to suspend the product(s) and/or service(s) for longer than 6 months you may contact us to end the contract. If we suspend the product(s) and/or service(s) we will refund any sums you have paid in advance for product(s) and/or service(s) not provided to you.

6.7 If you do not pay us for the product(s) and/or service(s) when you are supposed to (see clause 10.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the product(s) and/or service(s) until you have paid us the outstanding amounts.

  1. Your rights to end the contract

7.1 You may contact us at any time to end the contract for the product(s) and/or service(s), but in some circumstances we may charge you certain sums for doing so, as described below.

7.2 If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any product(s) and/or service(s) which have not been provided or have not been properly provided. The relevant reasons are:

(a) we have told you about an upcoming change to the product(s) and/or service(s) or these terms which you do not agree to (see clause 5.2); (b) we have told you about an error in the price or description of the product(s) and/or service(s) you have ordered and you do not wish to proceed; (c) there is a risk the product(s) and/or service(s) may be significantly delayed due to events outside our control; (d) we suspend the product(s) and/or service(s) for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 6 months; or (e) you have a legal right to end the contract because of something we have done wrong.

7.3 If you are not ending the contract for one of the reasons set out in clause 7.2, the contract will end immediately but we may charge you reasonable compensation for the net costs we will incur as a result of your ending the contract.

  1. Our rights to end the contract

8.1 We may end the contract at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product(s) and/or service(s); or (c) you do not, within a reasonable time, give us access to your property to enable us to provide the product(s) and/or service(s) to you.

8.2 If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for product(s) and/or service(s) we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

8.3 [We may write to you to let you know that we are going to stop providing the product(s) and/or service(s). We will let you know at least 7 days in advance of our stopping the product(s) and/or service(s) and will refund any sums you have paid in advance for services which will not be provided.]

  1. If there is a problem with the product(s) and/or service(s)

9.1 If you have any questions or complaints about the product(s) and/or service(s), please contact us. You can contact us by visiting or telephoning our Showroom at 01908 226601 or by writing to us at: 17 Twizel Close, Stonebridge, Milton Keynes, MK13 0DX and/or email to: info@enviro-lution.co.uk.

9.2 In the unlikely event there is any defect with the product(s) and/or service(s):

(a) if remedying the defect is impossible or cannot be done within a reasonable time or without significant inconvenience to you we will refund what you have paid for the product(s) and/or service(s). (b) in all other circumstances we will use every effort to repair or fix the defect free of charge, without significant inconvenience to you, as soon as we reasonably can and, in any event, within [1 month].

  1. Price and payment

10.1 The price of the product(s) and/or service(s) (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the prices of product(s) and/or service(s) advised to you are correct. However please see clause 10.3 for what happens if we discover an error in the price of the product(s) and/or service(s) you order.

10.2 If the rate of VAT changes between your order date and the date we provide the product(s) and/or service(s), we will adjust the rate of VAT that you pay, unless you have already paid for the product(s) and/or service(s) in full before the change in the rate of VAT takes effect.

10.3 It is always possible that, despite our best efforts, some of the product(s) and/or service(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not provide the products and/or perform the services.

10.4 You must make an advance deposit payment of 40% of the price of the product(s) and/or service(s), before we start providing them. We will invoice you for 30% of the remaining balance which will be due prior to the date of installation with the remaining 30% due on the day of commission and handover of the installation. Invoices must be paid on date of issue. We accept payments via Bank Transfer, Cheque or Debit Card. We do not accept credit cards

10.5 If you do not make any payment to us within 7days of the invoice due date (see clause 10.4) we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

10.6 If you think an invoice is wrong please contact us promptly to let us know.

  1. Our responsibility for loss or damage suffered by you

11.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.

11.3 If we are providing product(s) and/or service(s) in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the product(s) and/or service(s).

11.4 We only supply the product(s) and/or service(s) for domestic and private use. If you use the product(s) and/or service(s) for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  1. How we may use your personal information

12.1 We will use the personal information you provide to us to:

(a) provide the product(s) and/or service(s); (b) process your payment for such services; and (c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.

12.2 We will only give your personal information to third parties where the law either requires or allows us to.

  1. Other important terms

13.1 We may transfer our rights and obligations under these terms to another organisation.

13.2 You may only transfer your rights or your obligations under these terms to another person with our written consent.

13.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.

13.6 These terms are governed by English law and you can bring legal proceedings in respect of the product(s) and/or service(s) in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.